Frequently Asked Questions
Q: What size are the ID cards and what are they made from ?
We use high quality Fotodek standard credit card size cards made from white premium grade 760 micron PVC plastic which conform to the ISO/IEC 7813 standard. They are 0.76 mm thick have rounded corners with a radius of 3.18 mm and measure 85.60 x 53.98 mm (3.370 x 2.125 inches).
Q: Is there a minimum order quantity ?
No, you can design and order one card or as many as you need.
Q: What format and size should logos, images and photographs be ?
We accept .jpg and .png files and recommend your images are no smaller than 800x600 pixels. Please keep file sizes less than 800KB with an ideal resolution of 300 dpi.
Q: Can I copy and edit my card for additional cardholders ?
Yes absolutely. In 'My Cards' click the copy button next to the card you wish to duplicate, then click edit against the new card. Repeat this process for each additional card required.
Q: I've made a mistake, what can I do?
Check the status in 'Orders'. If it shows as pending you can edit your card, however please ring or email us straight away to advise of any changes made.
Q: When will I get my order ?
We dispatch all orders by Royal Mail First Class post which takes approximately 1-2 working days. We also offer a next working day courier service which delivers between 8am and 6pm GMT.
Q: Do you ship overseas ?
Yes we do. These orders are dispatched using Royal Mail International Tracked or Sign For services.
Please allow up to 7 working days for delivery.
Q: I've ordered before, can I use my old card design ?
Yes you can. Simply log in and go to the 'My Cards' section, where you will find all the cards you've created.
Q: What are your opening times ?
Based in the UK we are open Monday to Friday 9am to 5pm GMT. We are closed on bank holidays and weekends.
Q: Is it possible to print a full colour card ?
It is indeed. Use the drawing tools in the card designer to create a shape background then select your preferred colour.
Q: Can you print on our cards ?
Yes we can, however due to the printing method our card printers are sensitive to dust and blemishes, therefore we can only accept cards in their original packaging.
Q: Will you help design my card for me ?
We do offer a Design Help service, which includes one printed card and instructions on how to create more. See Design Help.
Q: Can I use the card designer on a mobile or tablet ?
Yes you can design and order ID cards on most devices.
Q: Do you issue VAT invoices ?
VAT invoices are available by clicking view then print in the 'Orders' section when logged in.
Q: Will my ID card fit in the accessories available on your website ?
Yes we only stock accessories compatible with the cards we produce.
Q: Do I need to pay for a batch of cards in advance to benefit from no minimum order ?
No, you'll only ever pay for the cards you need, however if you expect to order frequently or require higher volumes in the future you may prefer our managed ID card service.
Q: Will I receive a proof of my card ?
A proof of your card will be displayed in your basket or can be found in the 'My Cards' section of your account.